Staff Disaster Operations Office
Internal command center – Heaven-Sent Community Services & Veterans Assistance, Inc.
Staff only • Coordinate live chats, calls, and forms while clients wait in the Disaster Waiting Room.
Live communications console
Disaster caseworker chat screen
Connected via 3CX – Chat • Voice • Video • Screen share
Caseworker: Heaven-Sent Disaster Operations Center – this is your caseworker on the line. How can we help today?
Client: We were displaced by a storm and need help with temporary housing and supplies.
Caseworker: Thank you for letting us know. I’m going to ask a few questions and then we can look at housing and support options together.
Use your 3CX web client or app to manage the real chat, calls, video, and screen share. This console is your visual command center while you work.
Tip for staff: Keep this tab open while you’re in 3CX. Use the quick links on the right to open intake forms, room assignments, and follow‑up tools during the conversation.
Staff briefing – live session
- Confirm client identity and safety status.
- Clarify immediate needs (shelter, food, medical, transportation).
- Open and complete the appropriate intake or room assignment form.
- Explain next steps and any follow‑up times clearly before ending the session.
Staff quick access
Client forms (secure – staff only)
Client-facing pages
Internal notes
Use 3CX for all live chat, calls, and video. This page is a visual ops dashboard and shortcut hub for staff while supporting clients.
If you share screens with clients, be sure to avoid showing this internal page. Instead, share only the relevant client-facing form or document.