July 28, 2026

Disaster Waiting Room

Disaster Client Waiting Room – Heaven-Sent
Heaven-Sent Community Services & Veterans Assistance disaster center room with doves and hands sign, FEMA arrow, desks, phone bank, snacks, and ocean view.
Cartoon Heaven-Sent Smiles Station with Joe and Kim handing out playful disaster care kits.
Cartoon Heaven-Sent break room with Joe, Kim, Emergency Happiness Kit, and Disaster Support Pup.
A bright, welcoming Heaven-Sent Disaster Center where real help, hopeful smiles, and even a little laughter all live in the same room.
Disaster Client Waiting Room
Heaven-Sent Community Services & Veterans Assistance, Inc.
You are in line for live help. Chat, phone, or video will open when a caseworker connects.
You are not alone. We are glad you are here today, and we will walk through this with you one simple step at a time.
What is happening now

You’re in the Heaven-Sent Disaster Waiting Room

Thank you for reaching out. You are now in the waiting room for our Disaster Operations Center. A caseworker will review your message and bring you into the live help room as soon as possible.

While you wait, please keep this page open. When a caseworker joins, your RingCentral chat window or 3CX bubble will light up, and they may offer a phone or video call from this same page.

If this is a life-threatening emergency, call 911 immediately.
This waiting room is for non-emergency help with housing, supplies, case management, and veteran support.

What we can help with today:

  • Finding safer housing or shelter options after a disaster.
  • Connecting you with supplies, referrals, and local resources.
  • Listening, answering questions, and making a simple next-step plan.
Disaster Joke & Hope Board*
Q: Why did the storm cross the road?
A: To get to the shelter where the coffee was!
*It’s okay to smile here. Your story still matters just as much.

Current status: In queue

You have successfully entered the waiting room.

When a disaster caseworker is ready, they will connect with you through live chat on this page. From there, they may invite you to a voice or video call and walk through forms together.

This is your first contact with Heaven Sent.
If you need to reach us by phone, please call in this order: Joe, Tim, Darrell, then Teresa.

Ways we can talk with you from this page:

  • Phone: Use the RingCentral phone panel below or call the numbers listed.
  • Email: Write to any of the team emails in the contact list.
  • Chat: Use the RingCentral chat panel or the live chat bubble.
  • Video: Your caseworker may send a RingCentral video link when you’re ready.

If you get disconnected, you can return to our main Disaster Operations Center page and start the chat again:

Return to Disaster Operations Center

Heaven-Sent disaster contacts

Joe Ryan (President) – (689) 204-1989 ext 101
joepres@heaven-sent-veterans-outreach.org

Tim – (689) 262-6691 ext 102
timdisasterrelief1@heaven-sent-veterans-outreach.org

Darrell – (689) 262-6524 ext 103
commandercorner@heaven-sent-veterans-outreach.org

Teresa – (689) 262-6519 ext 104
teresawdirectoroffaithpastor@heaven-sent-veterans-outreach.org

Please only share the basics of your situation here. A caseworker will let you know before collecting any detailed or sensitive information.

Phone, text, and video (RingCentral)

You can also use our RingCentral phone panel here when it is enabled. A caseworker may ask you to watch for calls or messages from this window.

Being in this waiting room does not guarantee immediate assistance, but we will respond as quickly as possible based on case priority, safety, and staff availability.