Organizational Structure that looks clear, strong, and professional.
This page combines a visual organizational chart, a volunteer form, board responsibilities, and a practical board meeting structure so Heaven Sent can present itself with clarity, credibility, and a polished ministry-ready appearance.
Organizational chart
A clear leadership chart helps define reporting lines, supports transparency, and makes it easier for funders, partners, and families to understand how Heaven Sent is governed and operated.
Remove unrelated names
John Ely and Teri Neigh Ely are not included on this page. If they are appearing anywhere else on the site, remove them from the page editor, theme team section, navigation menu, reusable block, Elementor widget, or staff listing plugin where they were entered.
New-window note
All biography and external reference links on this page should open in a new window so visitors can review leadership information without losing their place on the main page.
target="_blank" rel="noopener noreferrer" on each external bio or document link.Board of Directors responsibilities
Good nonprofit governance practices emphasize board oversight of mission, finances, compliance, executive leadership, conflicts of interest, and key policies, while Form 990 governance questions also focus attention on board review processes and governance disclosures.
- Protect the mission, vision, and Christian values of the organization.
- Approve major strategies, policies, budgets, and long-term plans.
- Provide oversight of the President / CEO / Executive Director.
- Review major organizational risks and key accountability systems.
- Review financial reports, internal controls, and annual budget performance.
- Help ensure timely and accurate Form 990 filing and required public disclosures.
- Oversee conflict-of-interest practices and document disclosures in the minutes when needed.
- Confirm the organization remains in good standing with state and federal requirements.
- Attend meetings, maintain quorum, and participate in informed decision-making.
- Review bylaws, board policies, committee structure, and succession planning.
- Support fundraising, public trust, and community partnerships.
- Keep clear records of actions, votes, recusals, and major board decisions.
Board meeting structure
A clean board meeting structure should document quorum, attendance, motions, votes, conflicts of interest, and approval of prior minutes, because those details support lawful board action and good governance records.
Suggested meeting flow
- Call to order and confirmation of quorum.
- Opening prayer or mission reflection if desired.
- Approval of prior meeting minutes.
- Executive Director report and program updates.
- Financial report and budget review.
- Old business, new business, motions, and votes.
- Conflict-of-interest disclosures when applicable.
- Adjournment and next meeting date.
Minutes should capture
- Name of the meeting, date, time, and location.
- Directors present, absent, and whether quorum existed.
- Exact motions, who made them, and the vote result.
- Conflict disclosures, recusals, and who left discussion or voting.
- Reports received, approvals made, and time of adjournment.
Volunteer form
Heaven Sent’s public volunteer messaging invites people to serve through practical help, prayer, office support, and outreach, so a volunteer form fits naturally on this page and gives visitors a direct way to respond.
Volunteer interest areas
- Veterans support and peer outreach.
- Food delivery, donation sorting, and logistics help.
- Prayer, pastoral encouragement, and chaplain support.
- Office assistance, technology help, and communications.
- Disaster response support when deployments arise.
Volunteer with Heaven Sent
What else fits well
An org chart page also benefits from a bylaws link, conflict-of-interest policy link, annual report link, and a leadership bios section.
Policies to add later
Consider adding buttons for bylaws, whistleblower policy, document retention policy, and conflict-of-interest policy.
Board packet idea
A downloadable board packet section can later include agendas, approved minutes, policy updates, and annual governance review documents.
Site consistency
This page is styled to match the other pink-and-powder-blue Heaven Sent pages so the site feels connected and intentional.
Leadership with mission, compassion, and accountability.
This page presents the leadership structure of Heaven Sent Community Services & Veterans Assistance, Inc. in a cleaner, more polished format that feels warm, organized, and worthy of a ministry serving veterans, seniors, people with disabilities, and families in crisis.
Executive Leadership
The executive team section below turns your leadership list into a more professional webpage presentation while preserving your names, responsibilities, and available bio links.
Runs daily operations, supervises department directors, and implements the Board-approved strategy. Joe carries the founding vision of Heaven Sent and works to ensure every program reflects the organization’s commitment to veterans, seniors, people with disabilities, and families in crisis.
For Joseph “Joe” Ryan, helping others in their hardest moments is not just a profession — it is a calling.
Oversees budgets, accounting, financial reporting, and compliance with nonprofit regulations. The CFO works closely with the Board’s finance committee to help ensure every donated dollar is stewarded with integrity.
Oversees all direct-service programs for veterans, seniors, individuals with disabilities, and families in crisis. The CPO supervises program directors, ensures quality of services, and aligns daily operations with the mission and strategic plan.
Leads fundraising, grant writing, donor relations, public relations, and community outreach. This role helps sustain Heaven Sent’s work through partnerships with individuals, churches, businesses, and community groups.
Program Departments
Each program department is shown here as a distinct area of service, making the organization feel more structured, more transparent, and easier for donors, partners, and clients to understand.
Coordinates housing support, benefits navigation, case management, and support groups for veterans and their families. This role helps ensure veterans receive practical assistance, advocacy, and peer-to-peer support tailored to their needs.
Oversees assistance for seniors, disabled individuals, and under-resourced families, including rent and utility help when funding is available, food support, and referrals to partner organizations and agencies.
Plans and manages disaster responses, deployments, and coordination with FEMA, the American Red Cross, and local agencies. This role oversees field teams, logistics, and safety protocols during emergency operations.
Provides spiritual support, prayer, and chaplaincy coordination for clients, volunteers, and staff who request it, ensuring faith-based encouragement is always offered with respect and never pressure.
Oversees creative, arts, and recreational programs for veterans, seniors, and individuals with disabilities enrolled in Heaven Sent services, including arts and crafts, music, writing, and other enrichment activities that support healing, connection, and personal growth.
- Designs and runs creative workshops for participants of all abilities.
- Works with staff, peer mentors, and volunteers to integrate arts into support programs.
- Recruits creative volunteers such as artists, crafters, musicians, and teachers.
- Helps ensure activities are accessible, trauma-aware, and welcoming.
Recruits, screens, trains, and supports staff and volunteers, especially veteran volunteers and peer mentors, and helps match people to roles based on their skills, experience, and calling.
Training & Compliance Officer
This role can be presented as a major operational safeguard, showing donors and partners that Heaven Sent values safety, accountability, and strong frontline systems.
Oversees staff and volunteer training, safety protocols, background checks, and policy adherence across programs.
- Manages training programs for staff and volunteers on safety, compliance, and operations.
- Conducts background checks and internal audits to verify policy and legal compliance.
- Develops and updates procedures for client intake, case management, and frontline support.
- Supervises intake and case management teams to strengthen support processes and follow-up.
- Provides guidance on radio and technical support operations with veteran-led insight.
- Monitors staffing levels and performance to maintain efficient, compliant operations.
- Implements audits, incident reviews, and volunteer training aligned with organizational goals.
- Uses a veteran-led model to strengthen trust and community engagement across protocols.