Welcome to the Disaster Client Waiting Room
If you need disaster-related assistance, Heaven Sent is here to help you identify your next steps and connect with available resources.
You may connect with a Heaven Sent disaster caseworker by voice, video, or chat using Microsoft Teams.
Heaven Sent's disaster caseworker connection is for non-emergency disaster assistance, housing and shelter information, supplies, referrals, case management, veteran assistance, and recovery resources.
We may be able to help with:
- Housing and shelter resources following a disaster.
- Food, water, clothing, hygiene supplies, and other available emergency resources.
- Veteran services, VA-related referrals, and support.
- Assistance and referrals for seniors and people with disabilities.
- Community, government, faith-based, and nonprofit resource connections.
- Case management and development of a practical next-step plan.
- Someone to listen, answer questions, and help you determine where to begin.
Connect With a Disaster Caseworker
Heaven Sent uses Microsoft Teams to provide voice, video, and chat access to our disaster casework team.
Select the button below. Microsoft Teams will open in your browser or Teams application. You may be placed in the meeting lobby until a Heaven Sent caseworker admits you.
CONNECT WITH A DISASTER CASEWORKER
Please use the name you provided to Heaven Sent so our
caseworker can identify you.
Please do not share the meeting link with other people.
A: To get to the shelter where the coffee was!
*It's okay to smile here. Your story still matters just as much.
How to Connect
1. Select the purple Disaster Caseworker button.
2. Microsoft Teams will open on your device.
3. Enter the lobby and wait for a Heaven Sent caseworker.
4. Once admitted, you may use voice, video, or meeting chat.
Before You Connect
- You may leave your camera off if you prefer.
- Make sure your microphone is available if you want to speak.
- Find a reasonably private location when possible.
- Have basic information about your situation ready.
- Please be patient if the disaster team is assisting another client.
Protect Your Personal Information
Do not put Social Security numbers, bank account information, passwords, medical records, identification documents, or other highly sensitive information into the Microsoft Teams meeting chat.
A Heaven Sent caseworker will explain how to provide documents appropriately if they are needed.
Contact Heaven Sent
Joseph "Joe" Ryan
President / Executive Director
Florida:
(407) 279-0520
Pennsylvania:
(717) 623-0164
Email:
joepres@heaven-sent-veterans-outreach.org
Heaven Sent Disaster Team
Tim — Disaster Services
Phone:
(689) 262-6691
ext. 102
Email:
timdisasterrelief1@heaven-sent-veterans-outreach.org
Darrell — Veteran / Disaster Services
Phone:
(689) 262-6524
ext. 103
Email:
commandercorner@heaven-sent-veterans-outreach.org
Teresa — Faith / Pastoral Services
Phone:
(689) 262-6519
ext. 104
Email:
teresawdirectoroffaithpastor@heaven-sent-veterans-outreach.org