You’re in the Heaven-Sent Disaster Waiting Room
Thank you for reaching out. You are now in the waiting room for our Disaster Operations Center. A caseworker will review your message and bring you into the live help room as soon as possible.
While you wait, please keep this page open. If we need more information, we will contact you through the live chat bubble in the corner of your screen.
This waiting room is for non-emergency help with housing, supplies, case management, and veteran support.
What you can do while you wait:
- Make sure your phone is charged and nearby.
- Gather any important documents (ID, insurance, discharge papers, etc.).
- Write down any questions you want to ask your caseworker.
Current status: In queue
You have successfully entered the waiting room.
When a disaster caseworker is ready, they will connect with you through live chat. From there, they may invite you to a voice or video call, share screens, or walk through forms together.
Important: If you need to step away from your device, make sure your ringer or notifications are on so you don’t miss our reply.
If you get disconnected, you can return to our main Disaster Operations Center page and start the chat again: