Programs and Performance Measurement System

Heaven Sent Community Services and Veterans Assistance, Inc., a Florida-based 501(c)(3) nonprofit, is organized exclusively for charitable, educational, and scientific purposes under Section 501(c)(3) of the Internal Revenue Code. Our programs deliver essential support to U.S. Armed Forces veterans, seniors aged 65 and older, and disabled individuals, focusing on preventing homelessness, combating hunger, and fostering independence. Performance is rigorously tracked via a logic model-based system compliant with VA grants, HUD Continuum of Care (CoC), and 2 CFR Part 200 Uniform Guidance, with data reported quarterly to funders and via public dashboards.

Veterans Services:

The center delivers evidence based services aligned with VA priorities and community needs.

Housing Stabilization Services:

Rapid rehousing assistance and move-in cost support

Rental counseling and eviction prevention

Utility assistance and SSVF program referrals

Homelessness prevention case management

Housing Stabilization Services Outcomes and Indicators:

90% of participants achieve housing retention at 12 months post-program, verified by lease documentation.

Eviction risk reduced by 85%, measured through pre/post risk assessments and court record checks.

95% client satisfaction rate via Net Promoter Score surveys at program exit.

Healthcare Navigation and Wellness

Mental health counseling and PTSD treatment referrals

Substance use disorder support

Crisis intervention with Veteran Crisis Line integration

Chronic disease management and home health coordination

Healthcare Navigation and Wellness Outcomes and Indicators:

80% reduction in depression symptoms (PHQ-9 score drops ≥5 points) pre/post intervention.

Zero untreated medical crises, tracked via intake logs and Veteran Crisis Line follow-up reports.

75% improvement in PTSD/chronic disease management adherence in 6 months.

Job placement services targeting

75% placement rate

Resume development and interview preparation workshops

Vocational skills training and career counseling

Six-month employment retention tracking

Job Placement Services Outcomes and Indicators:

75% job placement rate within 90 days, confirmed by employer verification.

75% six-month employment retention, tracked via follow-up calls and payroll stubs.

85% participant confidence increase via pre/post vocational readiness surveys.

Financial Counseling and Benefits Access

Personal financial planning and budgeting

Financial Counseling and Benefits Access Outcomes and Indicators:

95% successful benefits enrollment/claims resolution within 60 days.

70% reduction in financial crises at 90-day follow-up (no repeat aid requests).

$3 return on investment per $1 spent, calculated through stability cost avoidance modeling

VA benefits enrollment and claims

assistance Program:

Trained benefits specialists and accredited claims agents assist clients with:

Comprehensive benefits screening to identify all eligible federal, state, and local programs. Document preparation and submission for VA disability claims, pension applications, and dependency filings. Appeals for representation for denied claims, including Higher-Level Reviews and Board Appeals. Enrollment in SSVF, HUD-VASH, and food/security programs with real-time status tracking. Financial coaching to integrate benefits with budgeting for sustained independence. Services are provided via one-on-one appointments, workshops, and telehealth to accommodate mobility/physical limitations, ensuring HIPAA-compliant record-keeping and quarterly progress reporting to clients.

Outcomes and Performance Indicators Outcomes and Indicators:
90% successful claims approval rate within 120 days, measured by VA/SSA confirmation letters and payment start dates.

85% reduction in processing delays, tracked via average days from submission to decision (target: <90 days vs. national avg. 125+ days).

$15,000 average annual benefit increase per client, calculated from pre/post-enrollment income via pay stubs and award letters.

95% client satisfaction via Net Promoter Score surveys at program completion.75% sustained benefits retention at 12 months, verified by no lapses in payments or unreported changes.

80% appeals success rate for initially denied claims, documented through VA decision notices.

Outcomes and Performance Indicators for Family Counseling and Caregiver Support

Family counseling sessions addressing PTSD-related conflict, reintegration stress, and communication breakdowns.

Caregiver support groups offering emotional validation, stress management training, and practical respite planning.

Community reconnection workshops teaching social skills, volunteer opportunities, and neighborhood integration strategies.

Couples/marital therapy focused on rebuilding trust after deployment of separation or disability onset. Child/family mediation to prevent generational trauma transmission from veteran parents.

Services utilize licensed therapists, certified family mediators, and trained peer mentors, with virtual/in-person options and cultural competence training for diverse households.

Outcomes and Indicators:

85% improvement in family functioning at 6 months, measured by Family Assessment Device (FAD) score increases of ≥20%.80% reduction in caregiver
burden via Zarit Burden Interview (ZBI) showing moderate-to-severe burden drops to minimal.
90% participant retention in counseling/support groups through 12-week minimum commitment.

75% decrease in family conflict incidents (arguments, separations) reported via pre/post Relationship Assessment Scale.

95% client satisfaction with counseling effectiveness per Net Promoter Score at program exit.

70% sustained community engagement at 90 days (volunteer hours, social connections verified by activity logs).

80% caregiver stress reduction (Caregiver Burden Scale improvement).

90% sustained family engagement in community activities at 90 days.

Disabled individuals and family's programs:

Sensory-Friendly Arts and Activities:

Painting, music, and play spaces designed for every need — where noise, light, and pace match comfort, not expectation.

Disabled Individuals and Families Programs Sensory-Friendly Arts and Activities Outcomes and Indicators:

95% participant comfort/satisfaction rating via sensory comfort surveys.

85% attendance retention over 12-week sessions.

80% reported emotional well-being improvement (pre/post self-report scales).

Adaptive Recreation and Movement:

Inclusive sports, games, and exercises that celebrate what participants can do, not what they can’t.

Adaptive Recreation and Movement Outcomes and Indicators:

90% program completion rate for multi-session participants.

75% improvement in physical/social confidence (capability of self-efficacy surveys).

Zero injuries, tracked via incident reports, and participant feedback.

Life Skills and Employment Readiness:

Teaching cooking, budgeting, self-care, and social confidence — one milestone at a time.

Life Skills and Employment Readiness Outcomes and Indicators:

75% mastery of taught skills (cooking, budgeting, self-care) at program end.

65% employment/educational placement within 90 days.

85% increase in independent living confidence via validated scales.

Support Circles for Families and Caregivers:

A compassionate community where exhaustion, fear, and hope can finally be spoken out loud.

Support Circles for Families and Caregivers Outcomes and Indicators:

80% reduction in caregiver isolation (UCLA Loneliness Scale improvement).

70% sustained peer connections at 90 days post-program.

90% satisfaction with emotional support received.

Veterans Disability Support:

Guidance for service members facing physical injuries, PTSD, or reintegration of struggles after sacrifice and service.

Veterans Disability SupportOutcomes and Indicators:

80% successful VA disability claims processing within 120 days.

75% PTSD symptom reduction (PCL-5 scale) at 6 months.

85% reintegration success (stable housing/employment/family metrics).

Pet and Animal-Assisted Therapy:

Gentle companions who bring smiles to silent faces, calm restless hearts, and remind us that love needs no words.

Pet and Animal-Assisted Therapy Outcomes and Indicators:

85% emotional improvement reported (anxiety/depression scales).

90% session attendance/completion rate.

80% sustained benefits at 30-day follow-up surveys.

Peer mentoring programs led by veteran volunteers

Mentoring Program to connect transitioning and at-risk veterans, seniors, and disabled individuals with trained veteran volunteers who share lived experiences. This evidence-based initiative reduces isolation, builds resilience, and accelerates reintegration using military-inspired structure without clinical stigmas, aligned with VA peer support standards.

Core Structure:

Platoon-style cohorts (8-12 mentees per lead mentor) led exclusively by screened veteran volunteers (honorably discharged, 2+ years post-service, trained in trauma-informed care). Program runs 12-24 weeks with flexible graduation based on individualized SMART goals.

Key Components: Intake & Matching:

Comprehensive assessment (PHQ-9, GAD-7, wellness goals) pairs mentees with mentors sharing branch/era/deployment similarities.

Weekly 1:1 Mentoring: 60-minute sessions focusing on barriers (housing, employment, relationships) using motivational interviewing.

Camaraderie Events: Bi-weekly group activities (fishing trips, BBQ, disc golf, cornhole) fostering brotherhood/sisterhood.

Mentor Training:

40-hour certification (trauma-informed peer support, safety planning, VA resource navigation, active listening) via VA-approved curriculum. Weekly Check-Ins: Program coordinator tracks progress via shared digital platform with crisis escalation protocols.

Alumni Network:

Graduates join as mentors, sustaining community without program costs.

Staffing:

1 Program Coordinator (LCSW or certified peer specialist), 6-8 Lead Veteran Mentors (volunteer, stipends for events), volunteer support team. Capacity: 50 mentees/year initially, scaling to 150.

Outcomes and Performance Indicators Outcomes and Indicators:

80% reduction in depression/anxiety symptoms (PHQ-9/GAD-7 score drops ≥5 points pre/post), matching VA peer program benchmarks.
85% goal attainment rate (mentees achieve 4/5 personalized SMART goals: housing stability, employment, sobriety, social connections).

90% mentor-mentee retention through 12-week core program, tracked via attendance logs.75% sustained social connections at 90-day follow-up (monthly peer contact verified).

35% suicidality risk reduction via Columbia-Suicide Severity Rating Scale improvements.

95% participant satisfaction (Net Promoter Score ≥9 at exit surveys).

Outcomes and Indicators:

Primary Objectives:

Serve 200+ veterans annually

Achieve 85% housing retention at 12 months

Document 70% improvement in wellbeing metrics

Secure sustainable funding through VA grants and partnerships

Estimated Year 1 Budget: $400,000

Housing Assistance

Program Description:

Prevents homelessness by providing transitional or permanent housing options, including rental aid, deposits, utilities, and case management to secure stable homes. This turns shelters into functional residences, averting evictions for at-risk clients.

Outcomes and Indicators:

90% of participants secure stable housing within 90 days,

measured by lease retention at 6/12 months post-exit.

Eviction risk reduced by 85%, tracked via pre/post surveys and court records.

Client satisfaction: 95% rate program as "highly effective" via Net Promoter Score.

Food Assistance

Program Description:

Combats hunger through nutritious meals, pantry access, and SNAP-like partnerships for low-income groups. We distribute groceries and hot meals to meet daily nutritional needs beyond public systems.

Outcomes and Indicators:

Hunger alleviated for 100% of recipients,

confirmed by immediate post-distribution surveys.

75% report improved nutrition/security at 30 days,

via follow-up calls. Cost efficiency:

Meals per dollar at $2.50,

audited annually.

Emergency Shelter

Program Description:

Offers crisis beds during disasters, evictions, or health emergencies, with on-site support for safety and service reconnection. Prevents street exposure via VA/local shelter referrals.

Outcomes and Indicators:

85% transition to permanent housing within 60 days.

Crisis stabilization: Zero untreated medical incidents, per intake logs.

Recidivism under 10% within 6 months.

Peer-to-Peer Counseling

Program Description:

Delivers emotional healing through trained veteran/survivor mentors in supportive groups, building camaraderie, coping skills, and trust for trauma recovery.

Outcomes and Indicators:

80% report reduced isolation/depression (PHQ-9 score drop ≥5 points pre/post).

70% sustain peer connections at 90 days.

PTSD symptom relief: 75% improvement via standardized scales.

Vehicle Triage Services

Program Description:

Restores independence by repairing/donating vehicles, ensuring roadworthiness, registration, and insurance for medical/job access. Triages breakdowns via mechanic partnerships.

Outcomes and Indicators:

90% of vehicles road-ready within 30 days,

verified by inspections.75% of clients retain employment/transport 6 months post-service.

Independence gain: 85% report better medical/job access.

Targeted Financial Aid Program Description:

Provides one-time grants for critical needs like bills, medications, or repairs when other aid gaps occur, such as post-disaster losses.

Outcomes and Indicators:

95% resolve immediate crisis (e.g., bills paid), confirmed by receipts.

70% avoid further aid needs at 90 days.

ROI: $3 in stability saved per $1 spent, modeled via case tracking.

Clothing Bank Program Description:

Supplies work-ready attire—professional outfits, shoes, and accessories—from donated stock. Clients receive interview-ready ensembles with styling help to boost employability.

Outcomes and Indicators:

90% secure job interviews within 30 days post-outfit.

65% employed at 90 days.

Confidence boost: 92% via pre/post self-efficacy surveys.

Battered Person Syndrome Support Program Description:

Aids recovery from prolonged intimate partner abuse (cycles of tension, violence, contrition causing learned helplessness and PTSD-like symptoms). Offers safe counseling, legal advocacy, and empowerment.

Outcomes and Indicators:

85% achieve safety plan adherence at 6 months (no re-victimization).

Empowerment: 80% score improved self-efficacy (Domestic Violence Attitudes Scale).

Therapy completion: 75% finish 12 sessions.

Disaster Relief Program Description:

Rapid-response teams deploy within 24 hours, staffed by trained volunteers specializing in veteran/senior/disabled needs assessment. Team carries mobile command units for real-time coordination with FEMA, VA, and NGOs.Key Program Components:
Rebuild Supplies Distribution: Tarps, plywood, generators, power tools, and accessibility modifications for disabled households.VA Documents Assistance:
On-site help completing VA Aid & Attendance,
Disaster Claims, and dependency Filings.
Client Casework: Individual needs assessments linking clients to housing, financial aid, Emergency Communications: Satellite phones, chargers, and hotspot distribution to restore family/disaster service contact.
FEMA Casework Support: Application completion, appeals filing, photo documentation, and receipt tracking.
Unmet Needs Assessment: Round 2 surveys identifying gaps after initial FEMA/Red Cross aid (typically 30% of priority households).Liaison Services: Single point of contact coordinating with Salvation Army, Samaritans Purse, VA, and local CoC providers. Cleanup Kits: Shovels, gloves, masks, bleach, wheelbarrows for safe debris removal.
Hygiene Kits: Soap, toothpaste, diapers, feminine products, sanitizers for 30-day use.
Pet Supplies: Food, leashes, carriers, litter—critical for veteran/senior compliance with shelter policies.
Sheltering Operations: Temporary shelters with generators, medical fridges, and pet-friendly zones.
Capacity: Serves 2,500 priority individuals per event
$150K annual budget via grants/in-kind donations.

Outcomes and Performance Indicators Outcomes and Indicators:

95% distribution efficiency:
95% of rebuild/cleanup/hygiene/pet supplies reach intended priority households within 72 hours.
85% FEMA claim success rate for assisted clients vs. 45% statewide average, verified by approval letters.
90% VA document completion rate with 75% approval within 90 days.
100% shelter capacity utilization during peak crisis with zero unmet shelter requests from priority populations.
80% reduction in unmet needs at 30 days post-disaster (round 2 surveys show most gaps filled).
92% client satisfaction via Net Promoter Score at demobilization surveys.
Zero service gaps between agencies due to liaison coordination (100% client handoff success).
Data Collection Methods: RFID-tagged supply tracking, digital casework dashboards, FEMA/VA approval verification, client satisfaction surveys at 7/30/90 days, inter-agency coordination logs.